Terms of Service

Services include vehicle panel preparation, paint application, clearcoat finishing, colour matching and minor dent/scratch repair. Estimates are provided in writing. Work commences after acceptance of the quote and agreed deposit payment.

  • Quotes valid for 30 days unless specified.
  • Payment terms: deposit at booking, balance on collection.
  • We may subcontract specialist work; clients will be informed.
Terms illustrative image

Warranty & Paint Guarantee

We provide a limited warranty on workmanship and paint adhesion. This warranty covers defects that arise from our preparation or application process.

Standard warranty: 24 months from completion for paint adhesion and finish integrity under normal use.

Details & exclusions

Coverage for peeling, flaking, significant delamination attributable to our workmanship. We will repair at *** additional charge where defect is confirmed and falls within warranty period.

Damage from impact, stone chips, chemical exposure, extreme environmental conditions, lack of maintenance, previous poor repairs, and subsequent modifications are excluded.

To lodge a warranty claim contact us with proof of service (invoice), photographs, and a description. We will inspect and advise remedial action. Unauthorised repairs may void warranty.

Australian Consumer Law (ACL)

Your consumer rights are protected under the ACL. Services must be rendered with due care and skill and be fit for their purpose. If a supply fails to meet a consumer guarantee you are entitled to a remedy, which may include repair, refund or replacement depending on the issue.

  • Minor faults: we may choose to repair the work.
  • Major faults: you may be entitled to a refund or have services repeated.
Australian Consumer Law reference

Dispute Resolution & Complaints

If you have a complaint, please contact us first so we can investigate and attempt to resolve. Escalation steps include:

  1. Contact Sunsetpaintbay at sunsetpaintbay@hotmail.com or phone +61 42 879-13-05.
  2. We will acknowledge within 5 business days and provide proposed action/timelines.
  3. If unresolved, contact Victoria Consumer Affairs (Fair Trading) or the Australian Competition & Consumer Commission (ACCC) for guidance on consumer remedies.

Governing law: These terms are governed by the laws of the State of Victoria, Australia.

Customer liaison
Customer Liaison
Privacy & Complaints

Refunds & Returns

Because our services are customised and involve physical work on vehicles, refunds are handled case by case. If a service is found to have a major failure under the ACL, you may be offered a repair, replacement or refund.

Deposits are refundable only where work has not commenced and subject to any third-party costs already incurred.

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Submit a legal or privacy concern

Use this form for formal complaints, warranty claims or privacy-related enquiries. We handle personal information in accordance with our Privacy Policy and Australian privacy laws.

What we need

Provide clear photos of the issue, copies of invoices and dates. Including vehicle make, model and registration will speed assessment.

External contacts

  • Fair Trading Victoria: consumer.vic.gov.au
  • ACCC: accc.gov.au

We aim to respond to complaints within 5 business days.