Privacy Policy

This Privacy Policy explains how Sunsetpaintbay collects, uses, and safeguards personal information in the course of providing automotive painting and related services in Australia. We aim to handle information carefully, support reasonable transparency, and respect preferences expressed by clients and website visitors.

Collection. We may collect details that you provide directly, including your name, contact information, project notes, and vehicle identifiers needed to prepare quotations and schedule work. We may also record communications sent to our email address or submitted via our website, as well as basic technical data produced by your browser when visiting our pages.

Use. Information is used to respond to enquiries, prepare estimates, schedule services, manage billing, and share updates about workshop availability or refinishing guidance where you have opted in. We may reference anonymised operational metrics to improve internal processes, plan inventory, and support quality control.

Sharing. We do not sell personal information. We may share limited data with service providers who assist with tasks such as email delivery, secure payment processing, or document storage, subject to appropriate safeguards. Where legally required or permitted, information may be disclosed to authorities or insurers in connection with a request or claim.

Cookies and analytics. Our site may use cookies to support essential functionality, remember preferences, and understand aggregated visit patterns. You can adjust browser settings to manage cookies. Our cookie banner provides an option to accept or decline non-essential categories. For more detail on website practices, please review the notices linked from our Legal section.

Data location and retention. Records may be stored in Australia or with reputable providers in other jurisdictions. Retention periods vary by purpose and applicable law, including obligations under Australian consumer and tax requirements. When information is *** longer required, we take steps to archive or delete it in a reasonable timeframe.

Security. We apply practical controls proportionate to the nature of the data, including access restrictions and routine maintenance of systems. While *** method can be described as absolute protection, we review controls periodically and encourage clients to contact us if they suspect unauthorised activity related to their account or documents.

Your choices. You may request access to personal information we hold about you, seek correction if details are inaccurate, or adjust communications preferences. Where consent forms the basis for certain messages, you may withdraw that consent at any time using the links provided or by contacting us directly.

Third-party links. Our website may reference third-party resources relevant to refinishing or care guidance. Those sites operate under their own policies. We recommend reviewing their privacy statements to understand their practices and settings.

Contact. For privacy questions, requests, or feedback, please contact Sunsetpaintbay at sunsetpaintbay@hotmail.com or call + (61) 42 879-13-05. Postal and workshop address: Apartment 4, 27 Collins Street, Melbourne VIC 3000, Australia.

Updates. We may update this Policy to reflect changes in services, operational practices, or legal requirements. The latest version will be posted on this page with an effective date. Substantive updates that affect optional communications will be accompanied by a concise summary of changes.

Australian context. We aim to align this Policy with principles reflected in Australian privacy guidance applicable to small business contexts, noting that exact obligations depend on factors such as turnover, activities, and use cases. If you believe an aspect of this Policy requires clarification for your circumstances, please reach out so we can discuss it constructively.